Terms of delivery and payment

Prices

The prices given in this webshop are final retail prices including V.A.T. The V.A.T. charge included in the retail price is specified in the invoice you will receive.

Ordering printed products (books, maps, CDs)

Our products are shipped and their payment is handled by our partner:

Germinal Medienhandlung GmbH
Siemensstraße 16
D-35463 Fernwald
Phone +49(0)641 41700
Fax +49(0)641 943251
E-Mail: bestellservice@germinal.de
www.germinal.de

Methods of payment

In case of domestic orders (from inside Germany) the customer may choose between the following payment options:

  • Credit card (MasterCard, VISA, Maestro, American Express)
  • PayPal
  • Advance Payment
  • Invoice (available only for orders totalling less than 100 Euros)

In case of international orders the customer may choose between the following payment options:

  • Credit card (MasterCard, VISA, Maestro, American Express)
  • PayPal
  • Advance Payment

Invoices issued by Germinal are delivered by mail together with the ordered product.

Shipping fees​
For orders totalling more than 10 Euros, the products will be shipped inside Germany free of additional costs. For orders totalling less than 10 Euros Germinal charges 3 Euros for shipment and packaging.
An overview of word-wide shipping fees can be found here.

 
Delivery times​
Your order will be processed by our shipment partner Germinal within one workday. Please note that in certain cases the shipment of your order may be handled  by book-rate mail. According to "Deutsche Post", book-rate shipment may require up to four workdays. 

Ordering digital products (eBooks, digital maps, MP3s etc.)

Our downloadable products are sold and payment for these products is handled by our partner company:

amundo media GmbH
Klasingstraße 1
33602 Bielefeld
Phone +49(0)521 97798303
Fax +49(0)521 97798309
E-Mail: vertrieb@amundo-media.de
www.amundo-media.de

For purchasing downloadable products our customer may choose between the following payment options:

  • PayPal
  • Credit card (MasterCard, VISA, Maestro, American Express)

The downloaded file will be provided immediately after the payment is completed. The pertaining invoice will be sent by e-mail.

Complaints

In order to avoid delays, if you have any questions, comments and complaints concerning shipment, please contact the above-mentioned distribution partners directly rather than our publishing house.